We are open for cleaning from 7.30 am to 8pm. These are arrival times. If your cleaner arrives at 8pm, they will stay beyond that time to complete your job.

Our Support team are open to answer your queries and assist you from 8am - 8pm (Mon - Fri) and from 8am - 5pm (Saturdays and Sundays)

It only takes a few simple steps to book your first clean.

• Go to wwwlondonpassioncleaners.com, click on BOOK A CLEANER

• Select the type of cleaning service you require. If it’s a one-off clean, enter your job address and personal detail, then head straight to the payment page.

• If its a recurring (regular ) cleaning, choose your cleaning frequency and then the duration of your cleaning plan.

• Enter your personal details, submit and go straight to our payment page. Once your payment is successful, you shall receive an email confirmation which also serves as your payment receipt.

From the home page of our website, *Click on BOOK A CLEANER .

* From our list of services, click on REGULAR HOME CLEANING.

* Select your cleaning plan (3 months, 6 months or 12 months)

*Choose your cleaning frequency (Weekly, Fortnightly or Monthly )

*Enter your name, email address, Address and post code of property to be cleaned.

*Click on SUBMIT and you will be directed to our booking page. Select the number of bedrooms and bathrooms.

* Your Cart- Enter you details and continue to payment.

*Once your payment is successful, you will receive a booking confirmation email. We will also be notified.

*We shall contact you immediately to arrange your preferred cleaning day and time. We shall then schedule your booking appointments accordingly.

Here’s our cancellation policy:

a. You have the right to cancel an Order and receive a refund in accordance with stated terms. This does not affect your other legal rights as a consumer.

b. Should you wish to change or modify the details of, or cancel the Service you ordered after you have received an Order Confirmation from us, please contact us immediately at info@londonpassioncleaners.com

c. For any cancellation of Order (complete or partial):

(i) less than 2 hours in advance, we shall require from you, full payment of the amount that applies to the Service;

(ii) less than 24 hours in advance but more than 2 hours, you shall be entitled to a refund less the sum of £10 being an agreed cancellation fee.

(iii) If you cancel at least 24 hours in advance, you are eligible for a refund of the applicable amount. This shall be made through the original method of payment unless the cancellation is made within the Minimum Commitment Period as set out below:

d. Where a cancellation is attempted when a Service is due to occur within 2 hours of the request to cancel, no refund, promissory note or credit note will be given.

e. In the event that the allocated Professional makes a request to cancel or change the details of the Services you ordered after you have received an Order Confirmation from us, we shall endeavour to allocate you with another Professional to perform those Services for you, as per the original Order, but we cannot guarantee that this will be possible in every single circumstance.

You can contact us on phone, WhatsApp, email or by submitting a form. Please go to our contact us page and you can easily click on the appropriate link to contact us.